Privacy Policy
Last Updated: December 18, 2025
Your privacy matters to us. This Privacy Policy explains how Playfina Casino collects, uses, stores, and protects personal information from players in Australia and other jurisdictions. We operate under strict data protection standards and comply with applicable privacy laws including the Australian Privacy Principles (APPs) under the Privacy Act 1988.
By creating an account and using our services, you agree to the collection and processing of your information as described in this policy. We encourage you to read this document carefully to understand your rights and our obligations regarding your personal data.
Information We Collect
We collect different types of information to provide, maintain, and improve our gaming services. The data we gather falls into several categories, each serving specific purposes related to account security, regulatory compliance, and service enhancement.
Personal Information You Provide
During registration, you provide personal details that help us verify your identity and comply with anti-money laundering regulations. This information includes your full legal name as it appears on government-issued identification, date of birth to verify you meet the minimum age requirement of 18 years, residential address for location verification and communication purposes, email address for account notifications and support correspondence, and phone number for security verification and important account updates.
Financial information becomes necessary when you deposit or withdraw funds. We collect payment card details for credit and debit card transactions, bank account information for direct transfers, and e-wallet account details for services like Skrill and Neteller. Payment processors handle most financial data, and we store only the minimum information required for transaction reconciliation and fraud prevention.
We collect only information necessary for providing our services and meeting legal obligations. You have the right to request details about what data we hold and can ask for corrections or deletions where applicable under privacy laws.
Automatically Collected Information
Technical data generates automatically when you access our platform. Your device's IP address helps us detect your geographic location and prevent unauthorized access from restricted jurisdictions. Browser information including type and version ensures we deliver compatible content and troubleshoot technical issues. Device identifiers help us recognize your usual devices and flag suspicious login attempts from unfamiliar equipment.
We track gaming activity to support responsible gambling initiatives and detect unusual patterns. This includes games played, bet amounts and frequencies, win and loss history, session durations, and bonus usage patterns. This data helps us identify potential problem gambling behaviors and offer appropriate interventions.
Cookies and similar technologies enhance your experience by remembering preferences and maintaining session continuity. Essential cookies keep you logged in during active sessions. Functional cookies remember your language preferences, favorite games, and display settings. Analytics cookies help us understand how players use the site, which games are popular, and where technical issues occur.
How We Use Your Information
The information we collect serves multiple legitimate purposes, all aimed at providing secure, compliant, and enjoyable gaming experiences.
Processing registrations, verifying identities, managing your gaming balance, and providing customer support.
Processing deposits and withdrawals, preventing fraud, detecting money laundering, and maintaining transaction records.
Meeting regulatory requirements, responding to legal requests, preventing underage gambling, and enforcing terms.
Analyzing usage patterns, fixing technical issues, developing new features, and personalizing your experience.
Marketing Communications
We send promotional emails about new games, special bonuses, and exclusive offers to players who opted in during registration. These communications help you take advantage of promotions that match your playing preferences. You can unsubscribe from marketing emails anytime by clicking the unsubscribe link in any promotional message or adjusting your communication preferences in account settings.
Transactional communications differ from marketing and cannot be opted out while maintaining an active account. These include deposit and withdrawal confirmations, security alerts about login attempts, account verification requests, and critical service announcements. We send these messages to protect your account and keep you informed about activities affecting your balance or security.
Information Sharing and Disclosure
We maintain strict controls over who accesses your information. Sharing occurs only in specific circumstances necessary for service operation or legal compliance.
| Recipient Type | Information Shared | Purpose | Safeguards |
|---|---|---|---|
| Payment Processors | Financial details, transaction amounts | Process deposits/withdrawals | PCI DSS certified |
| Game Providers | Pseudonymized player IDs, bet data | Deliver game content | Contractual obligations |
| Identity Verification | ID documents, personal details | Age and identity verification | Secure encrypted transfer |
| Regulatory Bodies | Required compliance data | License requirements | Legal obligation |
| Cloud Services | Encrypted databases | Data storage and backups | ISO certified providers |
We never sell your personal information to third parties for their marketing purposes. Data sharing occurs only with trusted partners who need specific information to deliver services you've requested or that we're legally required to provide.
Data Security Measures
Protecting your information remains a top priority. We implement multiple layers of security to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.
Encryption protects data both in transit and at rest. SSL/TLS certificates secure all communications between your device and our servers, preventing interception during transmission. Database encryption renders stored information unreadable without proper decryption keys, which remain strictly controlled and regularly rotated.
Access controls limit who can view or modify your information. Employee access follows the principle of least privilege, granting only the permissions necessary for specific job functions. Two-factor authentication protects administrative accounts. Regular access audits identify and revoke unnecessary permissions.
Security monitoring systems watch for suspicious activities around the clock. Intrusion detection systems alert our security team to potential breaches. Vulnerability scanning identifies weaknesses before attackers can exploit them. Regular penetration testing by external security firms validates our defenses.
- 256-bit SSL encryption for all data transmission
- Encrypted database storage with regular security audits
- Strict employee access controls and background checks
- Regular security training for all staff members
- Incident response plan for rapid breach containment
- Annual third-party security assessments
Data Retention
We retain your information only as long as necessary for the purposes described in this policy or as required by law. Different types of data carry different retention periods based on their purpose and regulatory requirements.
Active account data remains accessible while you maintain an active account. This includes your profile information, transaction history, and gaming records. You can request account closure at any time, triggering the deletion process for non-essential data.
After account closure, we retain certain information to meet regulatory obligations. Financial transaction records must be kept for seven years to comply with anti-money laundering laws. Identity verification documents remain on file for the period required by our gaming license. Once retention periods expire, we securely delete or anonymize this information.
Marketing data faces shorter retention periods. If you unsubscribe from promotional communications, we remove your contact information from marketing lists within 30 days. Basic suppression data prevents us from accidentally contacting you again after unsubscribing.
Your Privacy Rights
Privacy laws grant you several rights regarding your personal information. Understanding these rights helps you maintain control over your data.
| Right | What It Means | How to Exercise |
|---|---|---|
| Access | Request copies of your personal data | Email [email protected] |
| Correction | Fix inaccurate or incomplete information | Account settings or support |
| Deletion | Request removal of your data | Contact support with request |
| Restriction | Limit how we process your data | Email with specific restrictions |
| Portability | Receive your data in usable format | Request data export |
| Objection | Object to certain processing activities | Email with objection details |
To exercise these rights, contact our data protection officer at [email protected]. We respond to requests within 30 days, though complex requests may require additional time. We verify your identity before processing requests to prevent unauthorized access to your information.
Some limitations apply to these rights. We cannot delete information we're legally required to retain or that's necessary for establishing, exercising, or defending legal claims. Correction requests apply only to factual information, not subjective assessments or opinions.
Cookies and Tracking Technologies
Cookies are small text files stored on your device that help websites remember information about your visit. We use several types of cookies for different purposes, and you can control most cookie settings through your browser.
Essential cookies make the website function properly. These include session cookies that keep you logged in, security cookies that detect authentication abuse, and load balancing cookies that distribute server load. You cannot disable essential cookies without losing core functionality.
Preference cookies remember your choices to enhance convenience. These store your language selection, currency preference, game display settings, and recently played games. Disabling preference cookies means re-entering these settings each visit.
Analytics cookies help us understand site usage patterns. We track which pages users visit, how long they stay, what games they play, and where technical errors occur. This data guides improvements to our platform and helps prioritize development efforts.
Most browsers allow you to control cookies through settings. You can block all cookies, accept only first-party cookies, or delete cookies after each session. Note that blocking essential cookies prevents you from logging in and using our services.
Third-Party Links and Services
Our website may contain links to external websites operated by game providers, payment processors, or responsible gambling organizations. We're not responsible for the privacy practices of these third parties. When you click external links, you leave our platform and enter sites governed by different privacy policies.
We encourage reviewing privacy policies of any external site you visit. Third-party game providers may collect additional information during gameplay. Payment processors maintain their own privacy practices for handling financial transactions. We select partners carefully but cannot control their data handling once you leave our platform.
Children's Privacy
Our services are strictly for adults aged 18 years and older. We do not knowingly collect information from individuals under the minimum legal gambling age in their jurisdiction. If we discover that someone underage has provided personal information, we immediately delete their account and data.
Parents or guardians who believe their child has provided information to us should contact support immediately. We take underage gambling prevention seriously and implement age verification measures during account creation and first withdrawal.
International Data Transfers
Your information may be transferred to and processed in countries other than Australia. These transfers occur when we use service providers located internationally for hosting, payment processing, or customer support. We ensure adequate protection through contractual obligations, standard data protection clauses, and selecting partners in jurisdictions with robust privacy laws.
When transferring data internationally, we assess the privacy protection available in destination countries. We implement additional safeguards when transferring to countries without adequate data protection regulations, including encryption, access controls, and contractual requirements for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes receive prominent notice through email notification to registered users and banner notices on our website for at least 30 days before taking effect.
Continuing to use our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you can close your account before the new policy takes effect. We maintain an archive of previous policy versions available upon request.
Contact Information
Questions, concerns, or requests regarding this Privacy Policy or our data practices should be directed to our Data Protection Officer:
Email: [email protected]
Mail: Data Protection Officer, Playfina Casino
Response Time: Within 30 days of receiving your request
For general customer support inquiries unrelated to privacy, use our standard support channels including live chat, email support, or phone contact. Privacy-specific matters receive specialized handling by our data protection team to ensure proper consideration of your rights and concerns.
If you're unsatisfied with our response to a privacy complaint, you have the right to lodge a complaint with your local data protection authority. Australian residents can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.